Terms of Use

Last updated: 9 September 2026.

These terms apply to the Direct Meds website and cart. Our affiliated supplier fulfils accepted orders and arranges shipping under its order terms. An external payment processor handles payment on the supplier’s behalf under its payment terms. Review the terms shown at checkout before confirming payment.

Using the storefront

Direct Meds is a B2C pharmacy broker for adults. It provides product search, catalogue information, displayed prices and a cart. It is not a South African dispensing pharmacy and does not diagnose, prescribe or provide a pharmacist’s clinical check.

Use the site lawfully and provide accurate information during checkout. Do not use the catalogue or cart as a way to bypass a prescription, consultation, import authorisation, quantity limit or destination restriction.

Listings, prices and order acceptance

Before checkout, compare the active ingredient, strength, dosage form and pack. When a generic listing uses an originator brand as a reference, that does not mean the originator product will be supplied. The exact generic brand or manufacturer can depend on available stock and is confirmed as part of the order process.

Displayed prices, availability and currency conversions can change. Adding an item to the cart does not reserve stock or create an accepted order. The checkout provider confirms the available product, final price, supply requirements and delivery choices before accepting an order.

Prices are based in USD. Prices shown in rand or another currency are converted estimates; exchange-rate changes can affect the final checkout total. The cart shows the medicine subtotal and shipping-inclusive previews. Those previews exclude shipping insurance and Secret packaging charges. Review the delivery method, selected extras, discounts and final total before payment.

Delivery, packaging and tracking

Delivery routes are available for South Africa, Namibia, other African destinations and worldwide. Medicine supply and delivery remain subject to the requirements that apply to the product, the person placing the order and the destination. The checkout result is the source of truth for the available route, charges and estimated timing. An estimate is not a guaranteed delivery date.

Orders over US$200 qualify for Free Regular Delivery. Orders of US$300 or more qualify for Free Express Delivery, with an estimated delivery time of seven days. The available service and final estimate are shown at checkout.

The affiliated supplier handles shipping whether or not you add insurance:

• Express Delivery includes online parcel tracking; Regular Delivery does not. The order portal and contact route in your confirmation remain available for order-status help with either service.
• Shipping insurance is an optional paid add-on providing reshipping cover under its terms. Check its price, coverage and claim conditions at checkout.
• Secret packaging is a separate paid service, distinct from standard protective outer packaging. Review the service details and charge before payment; it does not remove any import or declaration requirement.

Free delivery does not include insurance or premium-packaging charges. The delivery thresholds above are in USD, not rand; checkout confirms eligibility.

South African rules may be relevant to medicines obtained from outside the country. SAHPRA’s importation guidance explains that personal importation of a medicine from abroad requires the relevant authorisation. A listing or cart is not evidence that any supply or import requirement has been met.

Payment options and customer rewards

Payment is processed externally on behalf of our affiliated supplier. The processor is separate from Direct Meds and from the supplier fulfilling the order.

Checkout can present card payments and supported cryptocurrencies. A 15% crypto discount may be available for supported payments, including BTC, ETH, USDC, USDT, DOGE and BNB.

After a first completed order, eligible customers may receive a bonus card that starts at 5% and can progress to 7%, then 10% on eligible orders. The checkout provider confirms supported payment currencies, eligibility, exclusions and the discount applied before payment. Promotions may change or be withdrawn before an order is completed.

Problems with an order

Before using a product, compare it with the confirmed order. If an item is missing, damaged, open, expired or materially different, retain the packaging and use the order-specific route in the checkout confirmation. The affiliated supplier assesses any available remedy under its terms. If you purchased shipping insurance, use its stated claim route and retain the order and payment confirmations. Paid cover is subject to its terms, not an unconditional refund or customs-clearance guarantee.

Direct Meds does not guarantee continuous stock, customs clearance, a delivery date or a medical result. Nothing in these terms removes a consumer right or remedy that cannot lawfully be excluded.

Medicine information

Catalogue content supports product comparison. It is not personal medical advice and must not be used to start, stop or change treatment without appropriate professional advice. The current patient leaflet and advice from a doctor or pharmacist take priority.

Changes to the site and these terms

Direct Meds may correct product information, prices and these terms when the catalogue or applicable requirements change. Product names and trademarks belong to their respective owners; naming a product does not claim affiliation or endorsement.